“Customer service is one of those areas that has historically been viewed as a cost, but our data shows that there’s an opportunity to view it as an edge,” says Rob Pace, founder and CEO of HundredX. The top 300 made the list, with The UPS Store, Chick-fil-A and REI leading the way. Doing it well brings customers back again and again.įorbes’ newest list, Best Customer Service, recognizes the companies that consumers say excel in this area.Ĭreated in partnership with HundredX, a data analytics company focused on customer insights, the ranking derives from a year-long online survey of 201,000 people in the United States who provided 4.2 million ratings on more than 3,000 brands. Ompanies make or break brand loyalty through customer service-whether through convenience, speed, positive interactions with employees or quick resolution of problems.
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